FREE FOR MUNICIPALITIES

Is your website easy for residents? Try one question.

The full check-up has up to 22 questions like this one. In about 20 minutes you’ll know what works, what needs improvement, and where to start.

UNDERSTAND · 1 OF 22 Sample question

Can a resident find basic service information without knowing which department provides it?

Open your website in another tab and try it.

Up to 22 questions.

About 20 minutes.

Free, nothing to install.

A customized check-up report.

Your answers turn into a short check-up report for your town: priorities sorted into priority, preferred and optional, each with a suggested place to start

WHAT YOU GET

A check-up report you can take to your next meeting

Sorted by what matters to you. Priorities first.

A first step for every gap. Often something you can do with the website you already have.

One or two pages. Ready for your next meeting.

Three steps to determine what really matters.

STEP 1

Try it on your own site

Each question is a real task, like reporting a pothole or finding a council agenda. You try it and say how it went.

STEP 2

Mark what matters

Not every town needs everything. You decide what’s a priority, preferred or not needed for your community.

STEP 3

Get your priorities

A one or two page report, sorted by priority, with a practical first step for each. Ready for your next meeting.

What the check-up looks at:

Up to 22 questions in five groups, seen the way residents see them.

Understand

“I just moved here. When’s garbage day?”

Find

“Is there anything on this weekend for the kids?”

Do

“There’s a pothole on my street. Who do I tell?”

Engage

“They’re redoing the park. Can I have a say?”

Behind the scenes

“Is this page still up to date? Who looks after it?”

Your town, in about 20 minutes

Try each question on your own website and leave with a short list of priorities.

Start with the website you have.

Many of the biggest improvements are changes to how information is organized and written. Others can be added to the website you already have. The check-up starts from what residents need, not from a product, so you can tell which is which before spending anything.

An existing website with one new piece being added

Ready for the other 21?

Built by Digital Fusion Inc., drawing on years of work with municipalities.
When you finish, you can request a complimentary professional assessment from our team.